Understanding KiwiBackup

Find answers to frequently asked questions about our cloud backup services.

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Our solutions encrypt your data in transit and at rest and are 100% hosted in France to guarantee sovereignty, GDPR compliance and adherence to ISO 27001 and HDS standards.

All data is hosted in France in data centers certified ISO 27001 for KiwiCloud and HDS for KiwiSanté, guaranteeing confidentiality, GDPR compliance and sovereignty.

Yes, our solutions are ISO 27001 and HDS (Health Data Hosting) certified, ensuring optimal security and full regulatory compliance.

Absolutely. Our platforms offer fast, flexible restoration 24/7, allowing you to recover your files, systems and virtual environments, including from your Cloud-to-Cloud platforms (Microsoft 365, Google Workspace), in just a few clicks, to ensure business continuity. Restore time depends on the volume to be restored and the available internet bandwidth.

Yes, our solutions are compatible with Windows, macOS, Linux, NAS, VMs and Cloud-to-Cloud (Microsoft 365, Google Workspace), giving you maximum flexibility.

Yes, you can resell our solutions to your own clients by setting your own pricing. Simply contact us to define the volume and terms you want. To try our backup software freely and get 25 GB free for 30 days, click HERE.

Yes, thanks to white-label sales, you can offer your clients customized interfaces featuring your brand guidelines and colors: the user interface and, if you wish, the administrator interface.

Our solutions offer centralized monitoring, allowing you to track all your backups and alerts in real time from a single interface.

By default, our platforms include a free 90-day history, with options of up to 365 days to meet your specific needs.

Volume is calculated on the basis of the source data to be backed up on your devices. The volume generated by the 90 or 365 days of history is not counted in the billed volume.

Our technologies include source-side deduplication and block-level incremental backups, limiting the bandwidth required and therefore disruption to users during the day.

Yes, with KiwiPlatform On Premise, you can host your backups on your own servers and build your reseller network, while benefiting from KiwiBackup support and updates.

Our team provides dedicated technical and sales support to assist you with the deployment, maintenance and customization of your solutions.

Yes, this is possible via the WebAdmin, in the “Restore” tab, which lets you easily restore data to another workstation or server.

No, backups are isolated and protected. You can restore your data from up to 90 days back (or 365 days as an option) and recover it safely.

Yes, simply create a Cloud contract in the WebAdmin, our administration interface, to back up data from Google Workspace (Gmail, Google Drive) and Microsoft 365 (Outlook/Exchange, OneDrive, SharePoint).

Yes, thanks to the “Action tracking” tab in the WebAdmin, you have a complete history of the deletions and changes made.

Yes, our offers adapt to your needs, starting at 100 GB with flexible options for each client.

Yes, we offer two methods to enable 2FA: by SMS or by email. This option strengthens security for access to the WebAdmin, our administration interface, but enabling it is not mandatory.

You can reach our teams directly depending on your needs:

Yes, KiwiBackup has been awarded the France Cybersecurity label for its KiwiCloud-Santé solution. Granted to solutions that meet strict criteria of quality, transparency and performance, this distinction recognizes trusted French technologies. Read the press release