Proximed: an HDS-certified backup solution for franchises

Context and challenges

Proximed is a national group specializing in the coordination of home care and in the sale and rental of medical equipment, made up of 13 agencies across France. Previously, each agency managed its backups independently, often locally or in data centers that were not HDS-certified, which did not meet the security and compliance requirements for health data.

Proximed's need was clear: to offer its agencies a compliant outsourced backup solution that was secure, cost-competitive and easy to deploy, while upholding the group's values of proximity and availability.

Technical solution and implementation

To meet these challenges, Proximed integrated Kiwi Santé, an HDS and ISO 27001-certified outsourced backup solution, into its offering for its agencies. The solution provides several advantages:

  • Regulatory compliance: recognized HDS certification, meeting the obligations related to backing up health data

  • Data security and protection: backups outsourced to a certified infrastructure, with encryption and version history

  • Full automation: automated backups and daily success notifications, eliminating the need for manual procedures

  • Controlled, competitive cost suited to independent organizations

  • Close relationship and responsive support with the Kiwi Backup team, enabling a well-planned, effective deployment of the solution

Several of the group's agencies have already adopted Kiwi Santé, carrying out quick restore tests to make sure business can resume properly in the event of an incident.

Client testimonial

Stéphanie Latour, Quality Manager and Agency Coordinator at Proximed, highlights the advantages of this partnership:

“The Kiwi Backup teams' knowledge and understanding of our organization allowed for a well-planned, effective deployment. That is one of the reasons for its success within the group today.”

On the operational side, Dominique Peucelle, Manager of the Proximed Loire‑Atlantique agency, emphasizes the peace of mind the solution provides:

“Every morning I receive the backup email confirming that the backup was completed successfully. The backup is fully automated, and Kiwi Backup support helps us effectively whenever we have questions.”

Key benefits

The collaboration between Proximed and Kiwi Backup illustrates how our backup solutions meet the needs of franchise networks, in particular:

  • Standardizing and securing the backup of critical data across a multi‑site network

  • Offering a solution that meets HDS requirements, suited to the challenges of healthcare organizations

  • Simplifying day-to-day operations through automation and local support

  • Allowing franchisees to focus on their core business, without the operational burden of backups

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